01Do you support both Macs and PCs?+
Yes. I am especially experienced with Macs and the Apple ecosystem, and I also help with common Windows setup, software, account, migration, storage, printer, browser, and home-office needs.
02Do you come to my home or business?+
Yes. Service is appointment-based and available in-home, at small businesses, remotely, or through a scheduled device pickup and return when appropriate.
03How far do you travel?+
I am based in Apex and regularly serve the Triangle. In-person appointments elsewhere in central North Carolina—generally within about 100 miles—can be arranged depending on the project, and remote support is available regardless of location.
04What is GEO?+
Generative Engine Optimization helps make your website and expertise easier for AI-powered search and answer engines to understand, trust, and reference. It complements—not replaces—traditional SEO.
05Is this a computer repair shop?+
No. This is a personal technology concierge practice focused on troubleshooting, setup, organization, education, and practical guidance. Advanced component repair and specialized recovery work are referred to trusted specialists.
06What happens if my business needs a larger AI system?+
Larger organizational transformation, custom applications, AI agents, and team-based implementation are handled through Futurmatic.